¿Algún pedido especial?
Si tiene algún problema con los productos o servicios de 3point5, no dude en enviarnos un correo electrónico.
3point5 proviene de vibraciones frías que representan el número en la escala de Richter. Más que una simple prenda de calle, sino una marca que representa lo que es el trabajo duro. " ¿En qué medida estás?"
Returns
At 3point5.shop, we take care in every order and want your experience with us to feel seamless from checkout to delivery.
If something arrives damaged, defective, or incorrect, we’re here to help.
Return Eligibility
We accept returns only for items that are:
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damaged upon arrival
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defective
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incorrect
Return requests must be submitted within 14 days of delivery.
We do not accept returns for change of mind or preference.
Sale Purchases
All items marked Sale, or purchased at a discounted price, are considered final sale and cannot be returned or exchanged.
Resolution Options
Approved returns are eligible for:
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store credit
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exchange
We do not offer refunds back to the original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer. We suggest using a tracked shipping method, as we cannot guarantee receipt of untracked returns.
Starting a Return
To request a return, please contact us within 14 days of delivery and include your order number, a short explanation of the issue, and photos of the item.
If approved, we’ll send the next steps.
Additional Information
Returned items should be sent back in their original condition and packaging whenever possible. We reserve the right to decline returns that do not meet our policy requirements.
For international orders, customers are responsible for any return shipping fees, customs charges, duties, or taxes.
Original shipping charges are non-refundable.